VRN DigitalVRN Digital
VRN Browser Support

How can we help?

Start with the guides below, or write to us directly. We will never ask for your passphrase, your browsing history or access to your device.

Email support

Questions, bugs or feedback about VRN Browser. Write to hello@vrn-digital.com.

Send an email

Browse the FAQ

Answers about permits, Tor and proxy tabs, profiles and panic wipe.

Read the FAQ

Report a security issue

Found a vulnerability? Tell us privately first so we can fix it before it is disclosed.

Report privately

Troubleshooting

A page won't load or shows “Connection sealed”
  1. Tap Refresh or Reconnect to give the tab a new permit.
  2. Check that the address starts with https://. Plain HTTP and local network addresses are blocked by default.
  3. If the site relies on a blocked tracker domain, some features may not work. This is expected.
A Tor tab is slow to open
  1. The first Tor tab after launch builds a circuit, which usually takes 30 to 45 seconds.
  2. Make sure your network allows Tor. Some workplace and public networks block it.
  3. Close every Tor tab and open a new one to restart the connection.
A proxy tab won't connect
  1. Re-check the host, port, type (SOCKS5 or HTTP) and credentials.
  2. Confirm the proxy works from another app on the same network.
  3. Remove the saved proxy and add it again.
I can't sign in to my profile
  1. Passphrases are case-sensitive and at least 10 characters long.
  2. If biometric unlock fails, enter the passphrase instead.
  3. A forgotten passphrase cannot be recovered. Use Reset profile to start over.